Shipping policy
Last Updated: June 13, 2026
At woodfloorsinc, we are committed to providing a reliable and transparent shipping experience. Please review the information below regarding order processing, shipping timelines, delivery estimates, tracking, and shipping-related inquiries.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully received.
Please note:
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- In the event of severe weather, transportation disruptions, carrier issues, or other unforeseen circumstances beyond our control, order processing and shipment may be delayed. Orders will be dispatched as soon as normal operations resume.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is approximately 30–45 business days, depending on your destination and local carrier operations.
Please note that delivery estimates are provided for reference only and may vary due to circumstances beyond our control.
Shipping Rates
Shipping fees and free shipping eligibility vary depending on your country or region.
The shipping options available for your destination, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to you via email.
You can track your shipment at any time using the following tracking platform:
17TRACK: https://www.17track.net/en
Please allow several days after shipment for the tracking information to become available in the carrier's system.
Lost Packages
If you believe your package has been lost during transit, please contact us at:
Email: gautoy20103@outlook.com
Our customer support team will work with the shipping carrier to investigate the issue and assist you in reaching an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, delivery delays or additional shipping charges may occur. If you notice an error after placing your order, please contact us as soon as possible so we can assist before the order is dispatched.
Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances such as:
- Severe weather conditions
- Transportation disruptions
- Customs inspections or clearance procedures
- Carrier operational delays
- Peak holiday shipping periods
- Other unforeseen circumstances beyond our reasonable control
We appreciate your patience and understanding should any unexpected delays occur.
Contact Information
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Legal Representative: FERNANDO AVILA
Email: gautoy20103@outlook.com
Phone: +1 305-899-2722
Business Address: 11000 Biscayne Blvd, Miami, FL 33161, United States