Privacy policy

Last Updated: June 13, 2026

At woodfloorsinc, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our Services.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Payment Information

  • Payment method information
  • Payment confirmation details
  • Transaction records
  • Billing information

Payment information is processed securely through our payment service providers. We do not store complete payment card information on our servers.

Account Information

  • Username
  • Password
  • Account preferences
  • Security settings

Order Information

  • Products viewed
  • Shopping cart contents
  • Purchase history
  • Returns, exchanges, and cancellations
  • Order preferences

Communications

  • Customer support requests
  • Email correspondence
  • Feedback and reviews

Device & Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Network connection information

Usage Information

  • Website activity
  • Pages visited
  • Time spent on pages
  • Interaction with website features and content

How We Collect Information

We may collect your personal information from the following sources:

  • Information you provide directly when placing an order, creating an account, subscribing to updates, or contacting us.
  • Information collected automatically through cookies and similar technologies when you browse our website.
  • Service providers that assist us with payment processing, shipping, website hosting, analytics, fraud prevention, and customer support.
  • Business partners or third-party service providers where permitted by applicable law.

How We Use Your Information

We use personal information to operate our business and provide our Services, including to:

Order Processing & Customer Service

  • Process orders and payments
  • Arrange shipping and delivery
  • Manage returns and refunds
  • Verify transactions
  • Provide customer support

Improve Our Services

  • Enhance website functionality
  • Personalize your shopping experience
  • Analyze website performance
  • Improve products and services

Marketing

Where permitted by law, we may use your information to:

  • Send promotional emails
  • Notify you about new products or special offers
  • Personalize marketing communications

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We use personal information to:

  • Protect customer accounts
  • Detect and prevent fraudulent activity
  • Monitor suspicious transactions
  • Maintain the security of our Services

Legal Compliance

We may process personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Enforce our Terms of Service and policies
  • Protect our legal rights

Sharing of Personal Information

We may share your personal information only when necessary, including with:

Service Providers

Trusted third parties that assist us with:

  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Website hosting
  • Cloud storage
  • Analytics
  • Customer support

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide, maintain, secure, and improve the platform and related services.

Business Partners

Where permitted by applicable law, we may work with carefully selected marketing or advertising partners to help promote our products and improve customer experience.

Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our business and customers
  • Prevent fraud or illegal activities

Business Transfers

If our business is involved in a merger, acquisition, sale, or other corporate transaction, your personal information may be transferred as part of that transaction.

Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Operate our website
  • Remember user preferences
  • Analyze website performance
  • Improve customer experience
  • Support security and fraud prevention

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functions.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so that we can promptly remove the information where appropriate.

Data Security & Retention

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Request a copy of your personal information
  • Withdraw consent where applicable
  • Object to or restrict certain processing activities
  • Opt out of marketing communications

To exercise your rights, please contact us using the information provided below. We may request identity verification before processing certain requests.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, we implement appropriate safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page together with the revised "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Legal Representative: FERNANDO AVILA

Email: gautoy20103@outlook.com

Phone: +1 305-899-2722

Business Address: 11000 Biscayne Blvd, Miami, FL 33161, United States