Refund policy

Last Updated: July 30, 2026

At woodfloorsinc, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused
With original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: gautoy20103@outlook.com

Return Address:

woodfloorsinc Returns Department
11000 Biscayne Blvd
Miami, FL 33161
United States

Once your return request has been reviewed and approved, we will provide detailed instructions on how and where to send your package.

Please note: Items returned without first requesting return authorization will not be accepted.

For any questions regarding returns, you may contact us at gautoy20103@outlook.com.

Return Shipping Costs

Customers are responsible for the cost of return shipping for standard returns.

However, if the item arrives damaged, defective, incorrect, or develops a problem caused during shipping or fulfillment, woodfloorsinc will cover the reasonable return shipping costs and work with you to resolve the issue promptly.

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
An incorrect item
Any other issue related to shipping or fulfillment

please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care goods (such as beauty products)
Hazardous materials
Flammable liquids or gases

We also do not accept returns for:

Sale or clearance items
Gift cards

If you are unsure whether your item is eligible for return, please contact us before submitting a return request.

Exchanges

The fastest way to receive a different item is to return the original product first.

Once your return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without providing a justification.

To qualify, the item must be:

In the same condition as received
Unworn or unused
With original tags attached
In its original packaging
Accompanied by proof of purchase

This right is provided in accordance with applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at gautoy20103@outlook.com.

Store Address

woodfloorsinc
11000 Biscayne Blvd
Miami, FL 33161
United States

Return & Refund Contact Information

Legal Representative: FERNANDO AVILA